Shipping policy

Shipping Policy

We process and ship orders Monday through Friday, excluding holidays.

Processing Times

Orders are typically processed within 1–3 business days. During sales, holidays, or other busy periods, processing may take a little longer.

Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking to update.

Address Changes

Please make sure your shipping address is correct before placing your order. If you need to make a change, contact us as soon as possible at heart.sol.design@gmail.com . We cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. If you experience an issue, please contact the carrier first. We’re happy to assist where we can.